Do I need to be home for my cleaning service?

No you do not. Just let us know where you have left your key and we will take care of the cleaning. You can leave a note in your booking with key location details, or use a lockbox.

Can I give my cleaner a key to my home?

We don't hold keys, but you can leave a note in your booking letting us know where you have put your key, or use a lockbox that we can access.

How many cleaners will come to my home?

We will send one cleaner for a standard clean. For larger cleans or end of lease cleans we may send two cleaners if needed.

Do I need to provide cleaning supplies?

No, Maid2Easy provides all cleaning supplies and equipment. You do not need to provide anything.

How do I book a cleaning service?

You can easily book online at maid2easy.com.au, chat through our website, or call us on 1300 270 765.

How do I cancel a booking?

You can cancel by emailing support@maid2easy.com.au. If you cancel within 1 business day of the booking you will be charged a small fee of $50-$80 depending on the size of the booking, which goes directly to your cleaner for loss of wages.

What if I am not happy with my clean?

Maid2Easy offers a 200% satisfaction guarantee. If you are unhappy with your clean, we will come back and fix any missed spots for free. If you are still not happy, we will provide a full refund.

Can I request a different cleaner?

Yes. Just reach out via phone or email and let us know. We will arrange a different cleaner for your next service.

What if something is broken or missing from my home?

Please contact us within 48 hours of the incident. We are fully insured and will handle the issue as quickly as possible based on the situation.

Are Maid2Easy cleaners police checked?

Yes. All Maid2Easy cleaners are police checked, fully insured, and go through our training programme before working a single job. We employ our cleaners directly — we do not use subcontractors.

How much does a house clean cost in Newcastle?

Maid2Easy's regular home cleaning starts from $133.20, one-time cleaning starts from $148.00, and deep cleaning starts from $259.00. All prices include equipment and supplies.

What areas do Maid2Easy service?

Maid2Easy services over 80 suburbs across Newcastle and Lake Macquarie including Hamilton, Merewether, Charlestown, Warners Bay, Cardiff, New Lambton, Wallsend, Jesmond, Broadmeadow, and many more. See the full list at maid2easy.com.au/areas-we-service.

Do you offer NDIS cleaning services in Newcastle?

Yes. Maid2Easy provides NDIS-funded home cleaning services for participants across Newcastle and Lake Macquarie. Visit maid2easy.com.au/ndis-cleaning for more information.

Do you offer aged care cleaning in Newcastle?

Yes. Maid2Easy offers home cleaning services for elderly clients and aged care recipients across Newcastle and Lake Macquarie. Visit maid2easy.com.au/aged-care-cleaning for more information.

What is the difference between a regular clean and a deep clean?

A regular clean covers standard household cleaning tasks to maintain a clean home. A deep clean goes further, covering areas that are often missed such as skirting boards, window tracks, and other detail areas. Deep cleaning starts from $259.

Deck the Halls, Not the Mop! 🎄

16 hours ago

1 min read

Christmas in Newcastle is all about sunshine, beach days, backyard BBQs and spending quality time with family and friends. But before the festive fun begins, there's one thing nobody looks forward to — the Christmas clean-up!

That's where Maid2Easy comes to the rescue!

Whether you're hosting Christmas lunch, welcoming relatives or simply want your home looking its best for Santa, our professional Newcastle cleaners can get your home sparkling from top to bottom.

Forget spending your precious weekends scrubbing bathrooms, mopping floors and dusting shelves. Leave the hard work to us while you enjoy everything Newcastle has to offer this festive season.

A clean home, less stress and more time for Christmas cheer — now that's a gift worth giving yourself!

🎅 Book your pre-Christmas clean with Maid2Easy today and enjoy a sparkling home without lifting a finger. Christmas bookings fill up fast, so get in early!