Question 1

Do I need to be home for my cleaning service?

Accepted Answer

No you do not. Just let us know where you have left your key and we will take take care of the cleaning.

Question 2

Can I give my cleaner a key to my home?

Accepted Answer

No but you can leave a note in your booking that lets us know where you have put your key. Or if possible you can use a lockbox with the key that we can access.

Question 3

How many cleaners will come to my home?

Accepted Answer

We will send one cleaner for a standard clean. For larger cleans or end of lease cleans we may send two cleaners if they are needed.

Question 4

What do I do if something has been broken or is missing from my home?

Accepted Answer

Please contact us within 48 hours of the incident occurring. We will handle the issue accordingly based on the situation as quickly as possible.

Question 5

How do I book a cleaning service?

Accepted Answer

You can easily book our services on our website or if you have a few questions you can either chat through our website or contact us below.
Contact Number
1300-270-765
Contact Email
support@maid2easy.com.au

Question 6

How do I cancel a booking?

Accepted Answer

You can cancel your booking by contacting support@maid2easy.com.au (support@maid2easy.com.au). If you cancel within 1 business day of the booking you will be charged a small fee of $50-$80 depending on the size of the booking. This will go directly to your cleaner for loss of wages.

Question 7

How do I manage my booking?

Accepted Answer

After booking your service you will be sent an email that will include all the relevant information for your booking. A part of this email will include a link that will allow you to create an account with us. This will allow you to reschedule, cancel or change your service.

Question 8

Hoarding or Dangerous Environment Policy

Accepted Answer

If your property is in a state that is deemed by cleaners to be unsafe or is not suitable for our normal cleaning services. You will be contacted and notified why your service has not been provided and charged a small $50 fee for holding the booking in our schedule.

Question 9

Biohazard Policy

Accepted Answer

We do not clean anything that would be considered a biohazard. Examples of this would includes human or animal waste, chemical spills, insect or animal infestations.

Question 10

What if I am not happy with my clean?

Accepted Answer

You will be contacted through text in the evening after your clean asking how the service was. If you were unhappy with the clean. You can let us know and we will be back to fix the spots we missed for free! If you are still not happy we will give you a full refund.

Question 11

What if my items are left behind at a Move in/Move Out Clean?

Accepted Answer

If items are left behind we will clean around those items. An example would be not being able to access cupboards if they are still filled with possessions. If appliances are left behind we will not be able to move them to clean around and behind those items.

Question 12

Do I need to provide the cleaning supplies?

Accepted Answer

No you do not we provide all the cleaning supplies.

Question 13

Can I request a different cleaner?

Accepted Answer

Yes you can. Just reach out to us via phone or email and let us know.

Ask us anything