No you do not. Just let us know where you have left your key and we will take take care of the cleaning.

No but you can leave a note in your booking that lets us know where you have put your key. Or if possible you can use a lockbox with the key that we can access.

We will send one cleaner for a standard clean. For larger cleans or end of lease cleans we may send two cleaners if they are needed.

Please contact us within 48 hours of the incident occurring. We will handle the issue accordingly based on the situation as quickly as possible.

You can easily book our services on our website or if you have a few questions you can either chat through our website or contact us below.

Contact Number

1300-270-765

Contact Email

support@maid2easy.com.au

You can cancel your booking by contacting support@maid2easy.com.au . If you cancel within 1 business day of the booking you will be charged a small fee of $50-$80 depending on the size of the booking. This will go directly to your cleaner for loss of wages.

After booking your service you will be sent an email that will include all the relevant information for your booking. A part of this email will include a link that will allow you to create an account with us. This will allow you to reschedule, cancel or change your service.

If your property is in a state that is deemed by cleaners to be unsafe or is not suitable for our normal cleaning services. You will be contacted and notified why your service has not been provided and charged a small $50 fee for holding the booking in our schedule.

We do not clean anything that would be considered a biohazard. Examples of this would includes human or animal waste, chemical spills, insect or animal infestations.

You will be contacted through text in the evening after your clean asking how the service was. If you were unhappy with the clean. You can let us know and we will be back to fix the spots we missed for free! If you are still not happy we will give you a full refund.

If items are left behind we will clean around those items. An example would be not being able to access cupboards if they are still filled with possessions. If appliances are left behind we will not be able to move them to clean around and behind those items.

No you do not we provide all the cleaning supplies.

Yes you can. Just reach out to us via phone or email and let us know.