Question 1

Do I need to be home for my cleaning service?

Accepted Answer

No you do not. Just let us know where you have left your key and we will take care of the cleaning. You can leave a note in your booking with key location details, or use a lockbox.

Question 2

Can I give my cleaner a key to my home?

Accepted Answer

We don't hold keys, but you can leave a note in your booking letting us know where you have put your key, or use a lockbox that we can access.

Question 3

How many cleaners will come to my home?

Accepted Answer

We will send one cleaner for a standard clean. For larger cleans or end of lease cleans we may send two cleaners if needed.

Question 4

Do I need to provide cleaning supplies?

Accepted Answer

No, Maid2Easy provides all cleaning supplies and equipment. You do not need to provide anything.

Question 5

How do I book a cleaning service?

Accepted Answer

You can easily book online at maid2easy.com.au, chat through our website, or call us on 1300 270 765.

Question 6

How do I cancel a booking?

Accepted Answer

You can cancel by emailing support@maid2easy.com.au. If you cancel within 1 business day of the booking you will be charged a small fee of $50-$80 depending on the size of the booking, which goes directly to your cleaner for loss of wages.

Question 7

What if I am not happy with my clean?

Accepted Answer

Maid2Easy offers a 200% satisfaction guarantee. If you are unhappy with your clean, we will come back and fix any missed spots for free. If you are still not happy, we will provide a full refund.

Question 8

Can I request a different cleaner?

Accepted Answer

Yes. Just reach out via phone or email and let us know. We will arrange a different cleaner for your next service.

Question 9

What if something is broken or missing from my home?

Accepted Answer

Please contact us within 48 hours of the incident. We are fully insured and will handle the issue as quickly as possible based on the situation.

Question 10

Are Maid2Easy cleaners police checked?

Accepted Answer

Yes. All Maid2Easy cleaners are police checked, fully insured, and go through our training programme before working a single job. We employ our cleaners directly — we do not use subcontractors.

Question 11

How much does a house clean cost in Newcastle?

Accepted Answer

Maid2Easy's regular home cleaning starts from $133.20, one-time cleaning starts from $148.00, and deep cleaning starts from $259.00. All prices include equipment and supplies.

Question 12

What areas do Maid2Easy service?

Accepted Answer

Maid2Easy services over 80 suburbs across Newcastle and Lake Macquarie including Hamilton, Merewether, Charlestown, Warners Bay, Cardiff, New Lambton, Wallsend, Jesmond, Broadmeadow, and many more. See the full list at maid2easy.com.au/areas-we-service.

Question 13

Do you offer NDIS cleaning services in Newcastle?

Accepted Answer

Yes. Maid2Easy provides NDIS-funded home cleaning services for participants across Newcastle and Lake Macquarie. Visit maid2easy.com.au/ndis-cleaning for more information.

Question 14

Do you offer aged care cleaning in Newcastle?

Accepted Answer

Yes. Maid2Easy offers home cleaning services for elderly clients and aged care recipients across Newcastle and Lake Macquarie. Visit maid2easy.com.au/aged-care-cleaning for more information.

Question 15

What is the difference between a regular clean and a deep clean?

Accepted Answer

A regular clean covers standard household cleaning tasks to maintain a clean home. A deep clean goes further, covering areas that are often missed such as skirting boards, window tracks, and other detail areas. Deep cleaning starts from $259.

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